Fraud Guide

How to Report a Scam

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At DirectAxis we want to help you become more aware of financial fraud by providing helpful information and advice related to scams in South Africa. 

So what should you do if you’ve been scammed or suspect that you’ve spotted a scam?

If you’ve already paid the scammer a fee or provided your personal information:

  • Report it immediately to the police and get a case number
  • Send the case number, with all relevant correspondence, to the business concerned
  • Contact your bank to let them know 

If you’ve received a suspicious message or email from a business or friend:

  • If the scam message appears to be from a friend, talk to your friend directly and let them know their personal information may be compromised.
  • If the message is from a brand or business, notify them; they will investigate and alert their clients to the scam, which could help prevent others from being defrauded

If you think you’re being targeted by a scammer impersonating DirectAxis:

  • Send all information and correspondence to our fraud department at
  • We act immediately to shut down websites, email addresses, bank accounts and other mechanisms used as part of the fraud

To report any other cybercrimes visit the Cybercrime website for a list of useful online forms and email addresses.


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DirectAxis is a business unit of FirstRand Bank Limited, an Authorised Financial Services and Registered Credit Provider, NCRCP20. Direct Axis SA (Pty) Ltd, Reg no. 1995/006077/07, an authorised Financial Services Provider, FSP7249 & FSP5. 108 De Waal Road, Diep River 7800.

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Loan repayment terms range from 24 to 72 months. The maximum interest rate with regards to a DirectAxis Personal Loan is 24.75% per annum (compounded monthly). Your rate and initiation fee will be determined according to your personal risk profile.

An illustrative example of a loan at an interest rate of 24.75% per annum would be: Loan amount R50 000 plus a once-off initiation fee of R1 207.50 and a monthly admin fee of R69.00, over 72 months.

The total cost of the loan will be R 103 718.91 which is a maximum Annual Percentage Rate (APR) of 28.01%.