Image of hands holding a smartphone against a cityscape backdrop

Fraud Guide

How to Report a Scam

At DirectAxis we want to help you become more aware of financial fraud by providing helpful information and advice related to scams in South Africa. 

So what should you do if you’ve been scammed or suspect that you’ve spotted a scam?

If you’ve already paid the scammer a fee or provided your personal information:

  • Report it immediately to the police and get a case number
  • Send the case number, with all relevant correspondence, to the business concerned
  • Contact your bank to let them know 

If you’ve received a suspicious message or email from a business or friend:

  • If the scam message appears to be from a friend, talk to your friend directly and let them know their personal information may be compromised.
  • If the message is from a brand or business, notify them; they will investigate and alert their clients to the scam, which could help prevent others from being defrauded

If you think you’re being targeted by a scammer impersonating DirectAxis:

  • Send all information and correspondence to our fraud department at
  • We act immediately to shut down websites, email addresses, bank accounts and other mechanisms used as part of the fraud

To report any other cybercrimes visit the Cybercrime website for a list of useful online forms and email addresses.

  • DirectAxis

  • 24%


    of customers use loans for consolidation

  • 24%


    of customers use loans for renovations

  • 12%


    of customers use loans for education