COVID-19 Assistance

How to apply for the COVID-19 Payment Break?

We are working with our banking partner FNB, to enable us to provide relief 3-month payment break on your DirectAxis, CallDirect or WesBank CashPower personal loan during this time.

If you bank with FNB:

Apply for the COVID-19 Payment Break for your DirectAxis loan on the FNB app

You will have to provide the following information and documents:

  • Name and surname
  • ID number
  • Cell phone number
  • Email address
  • Proof of loss or interruption of your income

Click on the COVID-19 tile on the FNB app homepage and follow the prompts.

If you do not bank with FNB:

Contact us at with the following information and documents :

  • Name and surname
  • ID number
  • Cell phone number
  • Email address
  • Proof of loss or interruption of your income 

To speed up your application please ensure you:

  • Include your ID number in the subject line of all emails
  • Send documents in one of these file formats: .pdf, .jpg, .png, .tif, .tiff, .bmp, . xps
  • Keep your email to a maximum size of 15MB

What is your current employment status?

What documents will you need to submit?


If you are employed


A letter from your employer indicating one of the following:

  1. You have been temporarily retrenched;
  2. Your salary has been reduced


  3. You have been placed on unpaid leave


If you are self-employed

A declaration from yourself stating that your income has been negatively impacted due to Covid-19 and the lockdown and proof of your industry on your official letterhead along with one or both of the following:

  1. A letter from your accountant indicating a loss of income
  2. A letter from your clients indicating that your services have been cancelled


Together with the Banking Association of South Africa (BASA) and the banking industry, we are currently exploring other potential financial solutions for our customers who do not qualify for the current COVID-19 Payment Break.


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DirectAxis is a business unit of FirstRand Bank Limited, an Authorised Financial Services and Registered Credit Provider, NCRCP20. Direct Axis SA (Pty) Ltd, Reg no. 1995/006077/07, an authorised Financial Services Provider, FSP7249 & FSP5. 108 De Waal Road, Diep River 7800.

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Loan repayment terms range from 24 to 72 months. The maximum interest rate with regards to a DirectAxis Personal Loan is 24.75% per annum (compounded monthly). Your rate and initiation fee will be determined according to your personal risk profile.

An illustrative example of a loan at an interest rate of 24.75% per annum would be: Loan amount R50 000 plus a once-off initiation fee of R1 207.50 and a monthly admin fee of R69.00, over 72 months.

The total cost of the loan will be R 103 718.91 which is a maximum Annual Percentage Rate (APR) of 28.01%.