Whether you want to check your balance, change your details or settle with us, you’ll find the information you need
about your DirectAxis account right here.
Of course! We can either email or fax you a copy of the contract – just let us know.
If a debit order day falls on a weekend or public holiday, we track the account to the business day before. This is stipulated in our terms and conditions when you accept the loan.
It takes 5 days to change a debit order date: all you need to do is request a call back with us and we’ll get the process started right away.
You’ll need to call us to have bank and personal details changed - for both our and your security. We need to confirm if the account is in your name and if your salary gets paid into this account.
You can request a statement and your balance via email, or just contact us and we will provide you with your outstanding balance.
Simply call us and we’ll provide you with a settlement amount based on the time that you need to settle the account. Bank details will be provided and after you make payment in the agreed time frame, we will close your account.
Request a call-back
If you have any further questions, why not visit our "Frequently Asked Questions"
in the relevant product section below.
Just click on the link:
Of course, should you require any further assistance, feel free to call us on
021 764 3404 or email us on
and we'll call you back!