Outsourcing call centre functions to offshore companies to save costs and maximise efficiencies is a growing global trend.
And when you're looking to outsource such critical functions, you need a company with broad and respected experience in the field.
At DirectAxis, our Outsource Division has the expertise that will help your business to flourish.
At DirectAxis, we are commited to providing our clients with reliable, quality Outsource services that will more than meet their individual requirements.
With us your business will enjoy the benefit of our years of local and international experience, and an expertise that has brought success for numerous businesses, including our own.
If your company is interested in any of the below services or products or if you would like more information, please click here to contact us.
Leveraging off the established South African business model, our Outsource Division focuses on outsourcing the following niche products and services:
Collections
Loan Portfolio Management
Customer Care
Data Analysis
Risk Analysis
End to End Loans Processing
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Outbound Telesales
Direct Marketing
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Retentions
Short Term Insurance Sales
Life Insurance Sales
Extensive international and UK expertise
UK associates, First Credit Services, who provide local expertise and strategic performance management
Highest levels of security for customers and transactional data
Attention to compliance and governance
Excellent call centre track record (over 20 years between the UK and SA)
Full disaster-recovery and business continuity plans and support
Outstanding attention to customer service
Modern, scaleable, infrastructure - with existing connectivity to the UK
Highly motivated, responsible call centre staff
Skills in cross selling, outbound sales and customer retention
Excellent performance in pre-legal collections
Strong, focused, experienced management team with cover in each position
Willingness to learn, adopt and support partner requirements
Structurally lower costs
Successful existing long-term client relationships
DirectAxis's Outsource Division has an excellent reputation and a longstanding track record both locally and internationally.
The Division focuses on establishing exceptional results through long-term relationships with our partners and clients, such as the major UK High Street Bank we currently service.
DirectAxis is also a member of CallingTheCape, which encourages and supports the contact centre industry in Cape Town and the surrounds.
If you have any questions about the Outsource Division, or if you would like more information, please call us on +27 (0) 21 764 3000 or
click here to send us an e-mail.